Learn more about awareX high-availability SLA
HOW DO AWAREX ENSURE CUSTOMER SELF SERVICE IS ALWAYS AVAILABLE?
Customer self-service is a 24*7*365 responsibility and needs to be available at all times to support end customers service requirements. We see Communication Service Provider CSP’s globally classifying customer facing Digital Omni-Client systems as class A in their operational support categories and thus requiring the most stringent availability SLA’s. By using a world class systems architecture AwareX offers an SLA of either 4 nines or 5 nines availability, to ensure customer satisfaction and continued revenue flow.
We also published our actual achieved service availability and for the whole of 2017 this was recorded at 100%.
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