Download to learn more about our ROI Business Case
EXECUTIVE SUMMARY
In 2016 Northstream Telecom Consultants conducted a research study - the purpose of which was to determine the potential gains Western European Operators could realize through the deployment of what it calls Real-time Self-Service(RTSS). That is the ability for customers to have a superior customer experience by interacting via an App on their smartphones with a digitally mature service provider in near real time.
Northstream’s conclusion was that business benefits of €4.7 Billion could be realized per year across Western European operators through advanced Real Time Self Service applications.
The operational benefits come from two areas;
1. Increased usage of data services and low cost sales of new offers resulting in higher data ARPU,
2. OPEX savings from reduced customer care costs.
Fill out the form on the right to download and read more