Michael Matthews

Michael Matthews

Founder and CEO

Michael is passionate about using technology to anticipate and assist humanity (rather than the reverse). Spurred on by a profound disappointment in the effectiveness of many of today’s customer service systems, Michael has long been a pioneer in creating and championing the category of Customer Experience Management.

LinkedIn
Alex Hawker

Alex Hawker

Chief Business Officer

Alex leads our global customer facing operations. He loves nothing better than sitting down with Service Providers to discuss how to drive digital transformation and do it in weeks not years. He has a wealth of experience delivering digital transformation capability to communications service providers around the world. Before joining AwareX, Alex was head of Global Sales at Nokia and Amdocs, CEO of Actix, and European head of Telecoms at Hewlett Packard and AsiaInfo. He is a respected speaker at numerous industry conferences and has been a featured speaker at Oxford University's Said Business School. Alex was the recipient of the Glotel, Global Telecom Awards, 2016 for BSS transformation excellence.

LinkedIn
Aubrey Cheung

Aubrey Cheung

VP Customer Solutions

Aubrey and his team assist our customers to achieve the maximum possible ROI from their consumer self-care. We plan the most appropriate go-to-market deployments of our available customer journeys, matching business objectives with technology reality to find the right pace to put the best self-care digital clients into the hands of consumers; then we measure, analyze and understand consumer use to drive down cost of services and drive up add-on revenue; rinse and repeat.

LinkedIn