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What does it mean that awareX is a product?

The Telemanagement Forum (TMF) have championed the use of Commercial Off The Shelf Software (COTS) by CSP’s within the context of a standardized process and systems architecture, the extended Telecom Operating Model (eTOM.) Also, often described as ‘out of the box’ OOTB, it defines software applications by their ability to be implemented only through configuration without the need for customization, development or expensive support and upgrade procedures. The benefit to CSP’s is rapid and assured implementation, reduced risk and low lifetime total cost of ownership whilst enjoying a continual stream of innovate new features and functions. They also allow superior integration through standardized API’s.