Why a packaged app for self-care?
Building service provider self-care solutions that front-end aging and complex OSS/BSS infrastructure has unique challenges. Service providers have historically used one of two approaches: custom or hybrid solutions. In each case a development project is required with its need for requirements, extended timeline, high costs especially for future upgrades, and delivery risk.
Custom solutions do allow service providers to develop specific requirements and specifications but they take longer to develop and are more expensive than hybrid solutions. Because of this, they are unable to keep up with new capabilities and changes to mobile OS's.
Some telcos who were unhappy with the long and costly development cycle for custom solutions tried hybrid solutions. Unfortunately, these mostly used mobile web views that didn’t take advantage of native apps so they end up costing nearly as much as custom solutions without the same benefits.
Using a Commercial Off the Shelf (COTS) approach provides certainty of the deliverable, a customer optimized experience, guaranteed scaleability, security, service availability and a wealth of Quad play functionality right out of the box as well as much lower lifetime costs.