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11th November 2022

AwareX Announces Michael Michie as Head of Customer Success

Boston, MA -- AwareX has announced that Michael Michie has been appointed as the company’s Head of Customer Success. In this role Michie will lead AwareX in delivering outstanding business outcomes to its global customer base.

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19th September 2022

AwareX Achieves TM Forum Customer Experience Management Conformance Certification 

Boston, MA - AwareX announced today that the AwareX Digital Customer Engagement Suite has received TM Forum Customer Experience Management (CEM) Conformance Certification for business-critical customer journeys.

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6th September 2022

AwareX to exhibit the latest version of its Digital Customer Engagement Suite at DTW 2022

Boston, MA – Today, AwareX announced that they will be exhibiting Release 8.0 of the AwareX Digital Customer Engagement Suite at Digital Transformation World 2022 in Copenhagen. This release now incorporates a persona-based multi-experience that guides the customer’s engagement journey based on their chosen digital touchpoint and interaction mode.

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19th April 2022

AwareX Announces Robin Langdon as Chief Technology Officer

Boston, MA -- AwareX has announced that Robin Langdon has been appointed as the company’s Chief Technology Officer (CTO). Langdon will support CEO Michael Matthews and COO Chris Burton in executing the company’s strategy and vision to become the leading provider of digital customer engagement solutions to service providers.

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12th April 2022

Gotransverse Partners with AwareX to Enhance Integrated Billing and Customer Experience

AUSTIN, Texas, and BOSTON – Gotransverse (www.gotransverse.com) and AwareX (www.awarex.com) today announced a new partnership to provide leading cloud-based billing and enhanced customer engagement solutions for the customer experience.

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29th March 2022

AwareX recognized for Trailblazing the Communication Sphere

Boston, MA -- AwareX has announced that they have been recognized as one of The 10 Most Innovative UI/UX Companies of 2022 by Analytics Insight. This award recognizes companies that are transforming user experiences in the digital sphere.

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17th February 2022

AwareX endorses the TM Forum’s Open API & ODA Manifesto

Boston, MA – Today, AwareX announced that they have signed the TM Forum’s Open API & Open Digital Architecture (ODA) Manifesto. The manifesto has been signed by over 70 of the world’s leading communication service providers (CSPs) and technology vendors. This demonstrates AwareX’s commitment to the TM Forum’s Open Digital Architecture as a foundation for modular, cloud-based, AI-based digital platforms.

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7th February 2022

AwareX announces two executive appointments

Boston, MA -- AwareX today announced they have filled two executive roles. Anand Singh has joined AwareX as Vice President, Asia Pacific. Anand has previously held senior business development positions with 6D, Optiva, and Idea Cellular. Gustavo Borrajo has been appointed as Vice President, Latin America. He joins AwareX from Optiva, and had previous executive roles at Flytxt and Comptel.

"I am very pleased to have Anand and Gustavo join AwareX", said AwareX COO Chris Burton, "Our business is growing in these regions and we needed more in-region executive muscle to reach our full potential. Both Anand and Gustavo have experience building businesses, understand the CSP landscape, and have a passion for improving customer experience in the digital age.".  

About AwareX

AwareX is transforming the way Service Providers engage with their customers. Through the only cloud-native Digital Customer Engagement Suite designed for the communication industry, AwareX enables our service provider customers to achieve more profitable consumer and enterprise relationships by improving retention, reducing the cost of support, and increasing add-on revenue. Visit www.awarex.com to learn more.

Press Inquiries:

info@awarex.com

 

January 2022

AwareX extends with Cellular One

Cellular One

Boston, MA -- AwareX today announced the extension of its partnership with Cellular One for the use of its cloud-based Digital Customer Engagement Suite. Cellular One is using AwareX for Web and App Self-Care across its operations in Arizona, New Mexico, Utah, and Colorado.

"Our partnership with AwareX is key to continuing our Digital Journey and Self Care ambitions", said Kimberly Burleson, IT Applications Manager. "AwareX technology allows us to worry less about IT and focus more on our network and our customers" said Eugene O'Shaughnessy, Head of Cellular One's Technology Group.

"We are delighted to continue provide Cellular One with key functionality to support their digital initiatives", said AwareX CEO Michael Matthews. "We look forward to further joint innovations in the future".

About AwareX

AwareX is transforming the way Service Providers engage with their customers. AwareX’s Digital Customer Engagement Suite currently supports over 5 million end customers in 20 countries, enabling our service provider customers to achieve more profitable consumer and enterprise relationships by improving retention, reducing the cost of support, and increasing add-on revenue. Visit www.awarex.com to learn more.

Press Inquiries:

info@awarex.com



22nd December 2021

AwareX recognized for being a GameChanger in Customer Engagement Solutions 

Boston, MA -- AwareX today announced they have been awarded a GamechangersTM award for being the Customer Engagement Solutions Provider of the Year for 2021 by GameChangers, a leading industry news site.  These awards are presented to organizations that are pushing the boundaries of technology and business.

"AwareX is honored to win this award", said AwareX COO Chris Burton, "It's a reflection of the results we've brought to our customers, enabling them to bring consistent, personalized, and intentional digital experiences to their end customers without a lengthy, expensive, monolithic digital transformation program. We deliver a feature-rich multi-channel solution in less than 90 days - that changes the game".  

About AwareX

AwareX is transforming the way Service Providers engage with their customers. AwareX’s Digital Customer Engagement Suite currently supports over 5 million end customers in 20 countries, enabling our service provider customers to achieve more profitable consumer and enterprise relationships by improving retention, reducing the cost of support, and increasing add-on revenue. Visit www.awarex.com to learn more.

Press Inquiries:

info@awarex.com

 

29th November 2021

AwareX announces Bren Tierney as Vice President, Europe - Middle East - Africa

Boston, MA -- AwareX today announced the appointment of Bren Tierney as Vice President, EMEA. In this role Mr. Tierney will have responsibility for serving AwareX's customers across Europe, the Middle East, and Africa. 

"AwareX is growing fast in EMEA", said AwareX COO Chris Burton, "I'm excited to add an experienced executive like Bren who understands how to scale a business in this region. CSP Challengers across the globe and in this market are realizing that digital engagement is a potent weapon in grabbing market share, and Bren's passion for customer success will drive great outcomes for AwareX and our customers". 

Tierney joins AwareX from Incognito Software Systems, and has previously held senior positions at CommScope, Alvarion, and Mavenir.

About AwareX

AwareX is transforming the way Service Providers engage with their customers. AwareX’s Digital Customer Engagement Suite currently supports over 5 million end customers in 20 countries, enabling our service provider customers to achieve more profitable consumer and enterprise relationships by improving retention, reducing the cost of support, and increasing add-on revenue. Visit www.awarex.com to learn more.

Press Inquiries:

info@awarex.com

 

15th November 2021

AwareX recognized for Communications Customer Engagement Innovation

Boston, MA -- AwareX today announced that their AgoraTM Customer Engagement platform has been recognized as the Best Communications Customer Engagement Innovation as part of the New World Report's 2021 Software and Technology Awards. The awards identify the biggest breakthroughs and disruptors across several technology and industry categories.

"This year we have the honor to recognize more fantastic businesses.", said New World Report's Kaven Cooper. "I offer my sincere congratulations to AwareX and their customers will benefit from the speed and agility that the AgoraTM platform offers."  

"Innovative Communication Service Providers recognize that improving their digital engagement is vital to retaining and growing their subscriber base. AgoraTM provides the hub for a powerful engagement ecosystem with over 100 pre-built customer journeys, and seamlessly integrates customer touchpoints, engagement services such as loan processing, and CSP back-end systems like OSS/BSS.", said Chris Burton, AwareX's Chief Operating Officer. "The AwareX team is honored to receive this recognition". 

About AwareX

AwareX is transforming the way Service Providers interact with their customers. AwareX’s Digital Customer Engagement Suite currently supports over 5 million end customers in 20 countries, enabling our service provider customers to achieve more profitable consumer and enterprise relationships by reducing the cost of support, increasing add-on revenue and driving greater customer satisfaction. Visit www.awarex.com to learn more.

Press Inquiries:

info@awarex.com

 

23rd September 2021

AwareX announces Andy Youe as Vice President, North America

Boston, MA -- AwareX today announced the appointment of Andy Youe as Vice President, North America. In this role Mr. Youe will have responsibility for serving AwareX's customers and growing AwareX's business in the United States and Canada.

"I am very pleased to welcome Andy on-board", said AwareX COO Chris Burton, "he understands the challenges facing our service provider customers and how digital engagement can help them be successful. He has grown technology solutions businesses in multiple past roles and through his leadership we will accelerate the adoption of AwareX solutions in the North America market". 

Youe joins AwareX from Forest Rim Technology where he was Vice President of Strategy and Operations. He has previously held senior positions at Oracle, Itential, Amdocs, and Ciena.

About AwareX

AwareX is transforming the way Service Providers interact with their customers. AwareX’s Digital Customer Engagement solutions currently support over 5 million end customers in 20 countries, enabling our service provider customers to achieve more profitable consumer and enterprise relationships by reducing the cost of support, increasing add-on revenue and driving greater customer satisfaction. Visit www.awarex.com to learn more.

Press Inquiries:

info@awarex.com

 

1st September 2021

AwareX announces the release of Agora 7.5

Boston, MA -- AwareX today announced the release of Agora 7.5, providing several key new capabilities further enabling communication service providers (CSPs) to transform the way they engage with their customers. AgoraTM is AwareX's cloud-native SaaS Customer Engagement platform that supports any digital channel and integrates with any BSS infrastructure to deliver the digital experiences today's customers want and CSPs need to offer. 

New features in Agora 7.5 include:

  • Improved analytic capability enabling detailed insights into user behavior
  • Two-Factor Authentication providing increased security
  • Push Notification featuring the ability to proactively target end-users with personalized messages on their devices
  • Social Sign-In options allowing users to access AgoraTM through popular social media platforms 

About AwareX

AwareX is transforming the way Service Providers interact with their customers. AwareX’s Digital Customer Engagement solutions currently support over 5 million end customers in 20 countries, enabling our service provider customers to achieve more profitable consumer and enterprise relationships by reducing the cost of support, increasing add-on revenue and driving greater customer satisfaction. Visit www.awarex.com to learn more.

 

Press Inquiries:

info@awarex.com

 

17th August 2021

AwareX announces Chris Burton as new Chief Operating Officer

Boston, MA -- AwareX has announced that Chris Burton has been appointed as the company’s new Chief Operating Officer (COO). Burton will support CEO Michael Matthews in executing the company’s strategy and vision to become the leading provider of digital customer engagement solutions to service providers.

“I am delighted to welcome Chris Burton to AwareX.” said Matthews. “I have known Chris for almost 20 years and have long admired his ability to drive success for customers in our industry. He has a proven track-record in scaling technology businesses as well as a keen understanding of the value of customer experience in the digital age. Our aspiration is to transform the way that customers will engage with their service providers. Chris understands both sides of this equation and his passion for this challenge will accelerate the adoption of digital engagement across the market.”

Burton joins AwareX from CSG, where he led the Revenue Management and Digital Monetization business. He has previously held senior sales and operations leadership roles at TTEC, Amdocs, and Accenture. He holds a degree from the University of Massachusetts at Amherst.

About AwareX

AwareX is transforming the way Service Providers interact with their customers. AwareX’s Digital Customer Engagement solutions currently support over 5 million end customers in 20 countries, enabling our service provider customers to achieve more profitable consumer and enterprise relationships by reducing the cost of support, increasing add-on revenue and driving greater customer satisfaction. Visit www.awarex.com to learn more.

 

Press Inquiries:

info@awarex.com

 

29th July 2021

DST expands digital capability with AwareX

Launches new quad play v.7 apps and web for enhanced customer engagement.

AwareX today announced DST had successfully gone live with an enhanced quad play digital customer engagement capability.

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AwareX customers expand digital engagement during COVID-19 crisis

Micro-Lending and other features enable service providers to express empathy, reward loyalty and increase share of wallet.

AwareX today announced availability of a package of features to enable communications service providers to build stronger relationships with their customers during the COVID-19 crisis and beyond.

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AGORATM

A full scope iPaaS cloud-native engine and API suite for digital customer engagement

Four years after creating its ground-breaking, context-aware digital customer engagement suite of products, AwareX today launched Agoratm, a fully “headless” version of their market proven Digital Customer eXperience (DCXtm) iPaaS.

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02 August, 2019

With an Eye for Enhanced Customer Support, Increased Operational Efficiency and Enriched Digital Experience, Tbaytel Partners with AwareX to Launch the myTbaytel Mobile Application

myTbaytel App Streamlines Operations and Provides Advanced Customer Engagement   

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01 July, 2019

Catalyst enables micro-segmentation to turbo-charge digital sales for telcos

In just six months, a TM Forum Catalyst team has developed a digital sales tool which already shows commercial potential in telecoms and beyond.

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29 May, 2018

Cable & Wireless Communications continues to raise the bar with Digital Customer Self-Care mobile application

My Flow App Drives Operational Efficiency, Enhances Customer Engagement and Delivers Promotional Information.

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29 May, 2018

Belize Telemedia Limited delivers Digital Customer Self-Care mobile application in record time

My DigiGo App Provides All in One Solution Enabling Account Self Servicing, Customer Service Interactions and Promotional Opportunities at Any Time.

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3 May, 2018

Catalyst uses robots to improve experience for Orange Livebox users 

You've just settled in for a long night of binging your favorite Netflix show when you realize your internet service isn't streaming the video properly. What if, instead of leaving your easy chair to dig up a phone number or go online to a service portal, you could just say, "Alexa, what's wrong with my internet?"

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