Press Release and News Coverage
Boston, MA -- AwareX today announced the appointment of Andy Youe as Vice President, North America. In this role Mr. Youe will have responsibility for serving AwareX's customers and growing AwareX's business in the United States and Canada.
"I am very pleased to welcome Andy on-board", said AwareX COO Chris Burton, "he understands the challenges facing our service provider customers and how digital engagement can help them be successful. He has grown technology solutions businesses in multiple past roles and through his leadership we will accelerate the adoption of AwareX solutions in the North America market".
Youe joins AwareX from Forest Rim Technology where he was Vice President of Strategy and Operations. He has previously held senior positions at Oracle, Itential, Amdocs, and Ciena.
About AwareX
AwareX is transforming the way Service Providers interact with their customers. AwareX’s Digital Customer Engagement solutions currently support over 5 million end customers in 20 countries, enabling our service provider customers to achieve more profitable consumer and enterprise relationships by reducing the cost of support, increasing add-on revenue and driving greater customer satisfaction. Visit www.awarex.com to learn more.
Press Inquiries:
info@awarex.com
Boston, MA -- AwareX today announced the release of Agora 7.5, providing several key new capabilities further enabling communication service providers (CSPs) to transform the way they engage with their customers. AgoraTM is AwareX's cloud-native SaaS Customer Engagement platform that supports any digital channel and integrates with any BSS infrastructure to deliver the digital experiences today's customers want and CSPs need to offer.
New features in Agora 7.5 include:
About AwareX
AwareX is transforming the way Service Providers interact with their customers. AwareX’s Digital Customer Engagement solutions currently support over 5 million end customers in 20 countries, enabling our service provider customers to achieve more profitable consumer and enterprise relationships by reducing the cost of support, increasing add-on revenue and driving greater customer satisfaction. Visit www.awarex.com to learn more.
Press Inquiries:
info@awarex.com
Boston, MA -- AwareX has announced that Chris Burton has been appointed as the company’s new Chief Operating Officer (COO). Burton will support CEO Michael Matthews in executing the company’s strategy and vision to become the leading provider of digital customer engagement solutions to service providers.
“I am delighted to welcome Chris Burton to AwareX.” said Matthews. “I have known Chris for almost 20 years and have long admired his ability to drive success for customers in our industry. He has a proven track-record in scaling technology businesses as well as a keen understanding of the value of customer experience in the digital age. Our aspiration is to transform the way that customers will engage with their service providers. Chris understands both sides of this equation and his passion for this challenge will accelerate the adoption of digital engagement across the market.”
Burton joins AwareX from CSG, where he led the Revenue Management and Digital Monetization business. He has previously held senior sales and operations leadership roles at TTEC, Amdocs, and Accenture. He holds a degree from the University of Massachusetts at Amherst.
About AwareX
AwareX is transforming the way Service Providers interact with their customers. AwareX’s Digital Customer Engagement solutions currently support over 5 million end customers in 20 countries, enabling our service provider customers to achieve more profitable consumer and enterprise relationships by reducing the cost of support, increasing add-on revenue and driving greater customer satisfaction. Visit www.awarex.com to learn more.
Press Inquiries:
info@awarex.com
29th July 2021
AwareX today announced DST had successfully gone live with an enhanced quad play digital customer engagement capability.
AwareX today announced availability of a package of features to enable communications service providers to build stronger relationships with their customers during the COVID-19 crisis and beyond.
Four years after creating its ground-breaking, context-aware digital customer engagement suite of products, AwareX today launched Agoratm, a fully “headless” version of their market proven Digital Customer eXperience (DCXtm) iPaaS.
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