About Our Company

AwareX is a global leader in the provision of digital customer engagement. We provide a comprehensive managed service to service providers from the cloud which supports the use and integration of existing back end systems and enables all digital channels for customer engagement.  Our vision is to transform customer service by closing all call centers and enabling customers to have an end to end digital experience which is fast, convenient, better and more fulfilling than waiting on a call queue to talk to an outsourced service agent. There has to be a better way and we are working to deliver it.


 

Our Team

Headquartered in Boston, we implement digital customer engagement solutions for communications service providers around the world. Our team has a wealth of experience working for the most influential technology companies helping service providers like Nokia, Hewlett-Packard, Amdocs, Apple, AT&T, AsiaInfo, LHS, Optiva and Computer Associates.

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Michael Matthews
Founder & CEO

Michael is passionate about using technology to anticipate and assist humanity (rather than the reverse). Spurred on by a profound disappointment in the effectiveness of many of today’s customer service systems, Michael has long been a pioneer in creating and championing the category of Customer Experience Management.

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Alex Hawker
Chief Business Officer
Alex leads our global customer facing operations. He loves nothing better than sitting down with Service Providers to discuss how to drive digital transformation and do it in weeks not years. He has a wealth of experience delivering digital transformation capability to communications service providers around the world. Before joining AwareX, Alex was head of Global Sales at Nokia and Amdocs, CEO of Actix, and European head of Telecoms at Hewlett Packard and AsiaInfo. He is a respected speaker at numerous industry conferences and has been a featured speaker at Oxford University's Said Business School. Alex was the recipient of the Glotel, Global Telecom Awards, 2016 for BSS transformation excellence.

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Rafael Chacon
Head of Engineering
Rafael leads product/engineering at AwareX. As a multiple co-founder of technology driven companies, he loves to help companies grow and adapt to the ever changing tech landscape. He relies on technology as a medium to improve lives and focuses on building strong teams that deliver quality products to market. He has worked with companies around the world allowing him to understand culturally diverse users and their needs; this background has supported AwareX as it continues to build its strong digital product suite.

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Ana Martinez
VP, Central and Latin America

Ana leads our business in Latin America. Ana is a dynamic and highly accomplished executive who has over 20 years of experience in the high tech and communication industries at companies such as Accenture, Lucent Technologies, CSG Systems, Sun Microsystems. She has strong experience in software sales, business development, marketing and alliances within Latin America. She also brings the passion to help customers from her consulting times, and even more now in a digital era.

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Stefan Siber
VP, Asia Pacific
Stefan heads our business in Asia. He has lived and worked in five continents, and is passionate about participating in the exciting innovation dynamics in Asia. Before joining AwareX, he held various senior management positions in Telecoms, specifically in the area of Business Support Systems.

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Amir Hoffman
VP, Europe, Middle East & Africa
Amir is heading the EMEA region for AwareX and is a results driven 'hands on' Sales Executive with 22+ years of documented track record for enhancing the performance, delivery-orientation and profitability of international companies. Elevating organizational productivity through strategic governance methodologies and cross-border, cross-cultural practices, Amir holds a unique experience blend of Tier I Commercial & Technical Management roles, multiple success stories for Transformations, Mergers, Turn-around Operational Changes and top-Management references from within EMEA, APAC, CALA and NAM.

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