About Our Company

AwareX is transforming digital customer engagement. We were founded and are led by telecom veterans who are passionate about customer experience and understand the complexities and challenges faced by CSPs in meeting the ever-growing expectations of their end customers. We developed our cloud-native Agora TM Engagement Platform to enable CSPs to quickly deploy world-class digital journeys - immediately reducing traffic to the call center and satisfying customers. 


Our Leadership

Headquartered in Boston, our global team has a wealth of experience delivering results to Service Providers from leading technology companies including Nokia, Apple, Accenture, AT&T, Hewlett-Packard, Amdocs, CSG, AsiaInfo, Optiva and Computer Associates.

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Michael Matthews
Founder & CEO

Michael is passionate about using technology to anticipate and assist humanity (rather than the reverse). Spurred on by a profound disappointment in the effectiveness of many of today’s customer service systems, Michael has long been a pioneer in creating and championing the category of Customer Experience Management.


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Chris Burton
Chief Operating Officer
Chris leads AwareX's Sales, Marketing, Product Management and Operations teams. He has more than 25 years experience helping Service Providers serve their customers more effectively.  Chris has previously held senior executive positions at Accenture, Amdocs, TTEC, and CSG and earned a Bachelor's degree from the University of Massachusetts at Amherst.
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Alex Hawker
Chief Business Officer
Alex leads our global customer operations. He has a wealth of experience delivering digital transformation capability to communications service providers around the world. Alex was head of Global Sales at Nokia and Amdocs, CEO of Actix, and European head of Telecoms at Hewlett Packard and ran the international business of AsiaInfo. He is a respected speaker at numerous industry conferences and has been a featured speaker at Oxford University's Said Business School. Alex was the recipient of the Glotel, Global Telecom Awards, 2016 for BSS transformation excellence.


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Shashi Tripathi
VP of Technology

Shashi leads AwareX's Product/Platform Development, Customer Enablement, and IT functions. He has over 20 years of global experience in the design, development and deployment of complex software for Communication Service Providers. He has held leadership positions at Nortel, Cisco, Motorola, Nokia and Optiva in various engineering and customer engagement roles. Shashi holds a Master's degree in Communication Engineering from the Indian Institute of Science in Bangalore.


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Carlos Parisi

Carlos leads the AwareX business growth in LATAM.  He has over 20 years of Sales and Business Development experience, leading sales in Latin America, acting as a trusted advisor on XaaS, Digital & IT Transformation Journey and Technology Innovation, improving the Customer Experience in Real Time. He has held executive positions at Matrixx Software, Openet and Comverse.