Michael is passionate about using technology to anticipate and assist humanity (rather than the reverse). Spurred on by a profound disappointment in the effectiveness of many of today’s customer service systems, Michael has long been a pioneer in creating and championing the category of Customer Experience Management.
Hanan is heading the EMEA region for AwareX. He is a true believer of Trust & Value relationships, understanding the “WHY?” at each and every level and putting the customer in the first place. Hanan has over 25 years of multi-disciplinary experience, starting as a software engineer and all the way to regional management of P&L and complex enterprise customer engagements. Hanan spent most of his career in the Telecom BSS and OSS domain within EMEA and APAC and led sales, account management and delivery teams to excel in value creation and customer satisfaction.
Guillermo leads our business in South America. He is committed to enabling service providers to stay relevant to their constantly evolving consumer needs as part of the digital revolution. Previously as VP of LATAM Strategic Accounts at NetCracker and a Managing Director at Accenture he brings first class sales, consulting, and implementation experience in large-scale digital transformations to our Telecommunications customers.
With over 10 years of experience in the Middle East and Africa markets, Ahmed focuses on Sales and Client Relationship in the telecommunications industry.
Ahmed has functioned as a Consultant and Sales Executive and has been responsible for all aspects of previous companies' sales and marketing functions, including adding new accounts, developing and managing sales and marketing budgets, and solidifying relationships with key suppliers, distributors and partners.