AwareX is a global leader in the provision of digital customer engagement. We provide a comprehensive managed service to service providers from the cloud which supports the use and integration of existing back end systems and enables all digital channels for customer engagement. Our vision is to transform customer service by closing all call centers and enabling customers to have an end to end digital experience which is fast, convenient, better and more fulfilling than waiting on a call queue to talk to an outsourced service agent. There has to be a better way and we are working to deliver it.
Headquartered in Boston, we implement digital customer engagement solutions for communications service providers around the world. Our team has a wealth of experience working for the most influential technology companies helping service providers like Nokia, Hewlett-Packard, Amdocs, Apple, AT&T, AsiaInfo, LHS, Optiva and Computer Associates.
Michael is passionate about using technology to anticipate and assist humanity (rather than the reverse). Spurred on by a profound disappointment in the effectiveness of many of today’s customer service systems, Michael has long been a pioneer in creating and championing the category of Customer Experience Management.
Hanan is heading the EMEA region for AwareX. He is a true believer of Trust & Value relationships, understanding the “WHY?” at each and every level and putting the customer in the first place. Hanan has over 25 years of multi-disciplinary experience, starting as a software engineer and all the way to regional management of P&L and complex enterprise customer engagements. Hanan spent most of his career in the Telecom BSS and OSS domain within EMEA and APAC and led sales, account management and delivery teams to excel in value creation and customer satisfaction.
Guillermo leads our business in South America. He is committed to enabling service providers to stay relevant to their constantly evolving consumer needs as part of the digital revolution. Previously as VP of LATAM Strategic Accounts at NetCracker and a Managing Director at Accenture he brings first class sales, consulting, and implementation experience in large-scale digital transformations to our Telecommunications customers.