AwareX is a global leader in the provision of digital customer engagement. We provide a comprehensive managed service to service providers from the cloud which supports the use and integration of existing back end systems and enables all digital channels for customer engagement. Our vision is to transform customer service by closing all call centers and enabling customers to have an end to end digital experience which is fast, convenient, better and more fulfilling than waiting on a call queue to talk to an outsourced service agent. There has to be a better way and we are working to deliver it.
Headquartered in Boston, we implement digital customer engagement solutions for communications service providers around the world. Our team has a wealth of experience working for the most influential technology companies helping service providers like Nokia, Hewlett-Packard, Amdocs, Apple, AT&T, AsiaInfo, LHS, Optiva and Computer Associates.
Michael is passionate about using technology to anticipate and assist humanity (rather than the reverse). Spurred on by a profound disappointment in the effectiveness of many of today’s customer service systems, Michael has long been a pioneer in creating and championing the category of Customer Experience Management.
Ana leads our business in Latin America. Ana is a dynamic and highly accomplished executive who has over 20 years of experience in the high tech and communication industries at companies such as Accenture, Lucent Technologies, CSG Systems, Sun Microsystems. She has strong experience in software sales, business development, marketing and alliances within Latin America. She also brings the passion to help customers from her consulting times, and even more now in a digital era.