AwareX is transforming the digital customer experience. With the industry’s only cloud based, intelligent, low code SaaS platform, we offer the ready-made digital experiences that customers want and service providers need. Our digital-first approach puts your customers front and center, receiving a single view of you as an enterprise. Decoupled from legacy environments you can move with digital speed and agility. AwareX helps keep customers satisfied, cut costs and increase revenue now – so you can focus on the hard stuff.
Headquartered in Boston, we implement digital customer engagement solutions for communications service providers around the world. Our team has a wealth of experience working for the most influential technology companies helping service providers like Nokia, Hewlett-Packard, Amdocs, Apple, AT&T, AsiaInfo, LHS, Optiva and Computer Associates.
Michael is passionate about using technology to anticipate and assist humanity (rather than the reverse). Spurred on by a profound disappointment in the effectiveness of many of today’s customer service systems, Michael has long been a pioneer in creating and championing the category of Customer Experience Management.
Marc joined AwareX in February 2020 as Chief Operation Officer. He has held various senior management positions at Ericsson, Amdocs, Optiva, British Telecom and PriceWaterhouseCoopers over the past 25 years. Well-known for his strategic business and innovation acumen and business turnaround skills, Marc’s experience in traditional and SAAS business models Information Technology industry working across multiple industries and lines of business (B2C, B2B, B2B2C). He has managed customer-facing organizations, delivered large-scale, mission-critical systems, driven business growth, improved customer satisfaction, and forged strategic long-term plans
Hanan is heading the EMEA region for AwareX. He is a true believer of Trust & Value relationships, understanding the “WHY?” at each and every level and putting the customer in the first place. Hanan has over 25 years of multi-disciplinary experience, starting as a software engineer and all the way to regional management of P&L and complex enterprise customer engagements. Hanan spent most of his career in the Telecom BSS and OSS domain within EMEA and APAC and led sales, account management and delivery teams to excel in value creation and customer satisfaction.
Guillermo leads our business in South America. He is committed to enabling service providers to stay relevant to their constantly evolving consumer needs as part of the digital revolution. Previously as VP of LATAM Strategic Accounts at NetCracker and a Managing Director at Accenture he brings first class sales, consulting, and implementation experience in large-scale digital transformations to our Telecommunications customers.