AwareX is transforming digital customer engagement. We were founded and are led by telecom veterans who are passionate about customer experience and understand the complexities and challenges faced by CSPs in meeting the ever-growing expectations of their end customers. We developed our cloud-native Agora TM Engagement Platform to enable CSPs to quickly deploy world-class digital journeys - immediately reducing traffic to the call center and satisfying customers.
Headquartered in Boston, our global team has a wealth of experience delivering results to Service Providers from leading technology companies including Nokia, Apple, Accenture, AT&T, Hewlett-Packard, Amdocs, CSG, AsiaInfo, Optiva and Computer Associates.
Michael is passionate about using technology to anticipate and assist humanity (rather than the reverse). Spurred on by a profound disappointment in the effectiveness of many of today’s customer service systems, Michael has long been a pioneer in creating and championing the category of Customer Experience Management.
Shashi leads AwareX's Product/Platform Development, Customer Enablement, and IT functions. He has over 20 years of global experience in the design, development and deployment of complex software for Communication Service Providers. He has held leadership positions at Nortel, Cisco, Motorola, Nokia and Optiva in various engineering and customer engagement roles. Shashi holds a Master's degree in Communication Engineering from the Indian Institute of Science in Bangalore.
Carlos leads the AwareX business growth in LATAM. He has over 20 years of Sales and Business Development experience, leading sales in Latin America, acting as a trusted advisor on XaaS, Digital & IT Transformation Journey and Technology Innovation, improving the Customer Experience in Real Time. He has held executive positions at Matrixx Software, Openet and Comverse.