Michael is passionate about using technology to anticipate and assist humanity (rather than the reverse). Spurred on by a profound disappointment in the effectiveness of many of today’s customer service systems, Michael has long been a pioneer in creating and championing the category of Customer Experience Management.
Hanan is heading the EMEA region for AwareX. He is a true believer of Trust & Value relationships, understanding the “WHY?” at each and every level and putting the customer in the first place. Hanan has over 25 years of multi-disciplinary experience, starting as a software engineer and all the way to regional management of P&L and complex enterprise customer engagements. Hanan spent most of his career in the Telecom BSS and OSS domain within EMEA and APAC and led sales, account management and delivery teams to excel in value creation and customer satisfaction.
Carlos leads the AwareX business growth in LATAM. He has over 20 years of Sales and Business Development experience, leading sales in Latin America, acting as a trusted advisor on XaaS, Digital & IT Transformation Journey and Technology Innovation, improving the Customer Experience in Real Time. He has held executive positions at Matrixx Software, Openet and Comverse.