Executive Leadership

Headquartered in Boston, our global team has a wealth of experience delivering results to Service Providers from leading technology companies including Nokia, Apple, Accenture, AT&T, Hewlett-Packard, Amdocs, CSG, AsiaInfo, Optiva and Computer Associates.

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Michael Matthews
Founder & CEO

Michael is passionate about using technology to anticipate and assist humanity (rather than the reverse). Spurred on by a profound disappointment in the effectiveness of many of today’s customer service systems, Michael has long been a pioneer in creating and championing the category of Customer Experience Management.

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Chris Burton
Chief Operating Officer
Chris leads AwareX's Sales, Marketing, Product Management and Operations teams. He has more than 25 years experience helping Service Providers serve their customers more effectively.  Chris has previously held senior executive positions at Accenture, Amdocs, TTEC, and CSG and earned a Bachelor's degree from the University of Massachusetts at Amherst.
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Alex Hawker
Chief Business Officer
Alex leads our global customer operations. He has a wealth of experience delivering digital transformation capability to communications service providers around the world. Alex was head of Global Sales at Nokia and Amdocs, CEO of Actix, and European head of Telecoms at Hewlett Packard and ran the international business of AsiaInfo. He is a respected speaker at numerous industry conferences and has been a featured speaker at Oxford University's Said Business School. Alex was the recipient of the Glotel, Global Telecom Awards, 2016 for BSS transformation excellence.

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Shashi Tripathi
VP of Technology

Shashi leads AwareX's Product/Platform Development, Customer Enablement, and IT functions. He has over 20 years of global experience in the design, development and deployment of complex software for Communication Service Providers. He has held leadership positions at Nortel, Cisco, Motorola, Nokia and Optiva in various engineering and customer engagement roles. Shashi holds a Master's degree in Communication Engineering from the Indian Institute of Science in Bangalore.

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Carlos Parisi
Vice President, LATAM

Carlos leads the AwareX business growth in LATAM.  He has over 20 years of Sales and Business Development experience, leading sales in Latin America, acting as a trusted advisor on XaaS, Digital & IT Transformation Journey and Technology Innovation, improving the Customer Experience in Real Time. He has held executive positions at Matrixx Software, Openet and Comverse. 

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Andy Youe
Vice President, North America

Andy is responsible for AwareX growth in North America.  Andy believes that technology introduction should provide a compelling return on investment and has over 20 years experience in selling and delivering transformation initiatives.  He has an MBA in corporate strategy and finance and has held senior positions at Amdocs, Oracle, Ciena (Blue Planet) and Itential.

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Michelle Nowak
Head of Product Management

Michelle leads all things product at AwareX. She has been bringing innovative products and solutions to the communications service provider industry for over 20 years. She has held senior project management positions at CSG, Netcracker, and Amdocs.

Board of Directors

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Michael Matthews

CEO & Chairman of the Board

Michael is passionate about using technology to anticipate and assist humanity (rather than the reverse). Spurred on by a profound disappointment in the effectiveness of many of today’s customer service systems, Michael has long been a pioneer in creating and championing the category of Customer Experience Management.

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Kevin Peters

Director

Kevin Peters has been a member of AwareX’s Board since its inception in 2016. He brings a wealth of leadership experience in the telecom industry. He is currently President and Chief Executive Officer of NetNumber, and has been a member of NetNumber’s Board of Directors since 2016. Prior to NetNumber, Mr. Peters had a 28-year career with AT&T where he held numerous senior leadership positions. He serves as an advisor or board member to Calix, Cartesian, Unitek, J&L Communications Group, and several other firms. He also serves on the advisory board of the School of Business at Stevens Institute of Technology and the Board of Trustees for the Yogi Berra Museum and Learning Center. Mr. Peters holds an MBA from Columbia University, an MS from Stevens Institute of Technology, and a BS from Fairfield University. He also attended the Advanced Management Program at Harvard University.

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Don Listwin

Director

Don Listwin has been a member of AwareX’s Board since its inception in 2016. He is a veteran of the technology industry and is currently President and CEO of RapidAI. Prior to RapidAI, he was CEO of Sana Security, Openwave and had been the #2 executive at Cisco Systems. Mr. Listwin is Founder and Chairman of the Canary Foundation which is devoted to the early detection of cancer. Mr. Listwin also serves on the Board of Directors of GenoLogics Life Sciences, Public Library of Science, Calix Networks, Clustrix Systems, Stratos Biosciences and the Listwin Family Foundation. He is on the External Advisory Board for the Center for Cancer Nanotechnology Excellence (CCNE) at Stanford and a member of the Stanford Advisory Board for the Canary Center at Stanford. Don is a member of the NCIs Board of Scientific Advisors, a member of the Board of Trustees at the Fred Hutchinson Cancer Research Center and also serves as a member of The Melanoma Cancer Center at The Moffitt Cancer Center. A native of Canada, he holds a B.S. in Electrical Engineering and an Honorary Doctorate of Law from the University of Saskatchewan.