17th February 2022
Boston, MA – Today, AwareX announced that they have signed the TM Forum’s Open API & Open Digital Architecture (ODA) Manifesto. The manifesto has been signed by over 70 of the world’s leading communication service providers (CSPs) and technology vendors. This demonstrates AwareX’s commitment to the TM Forum’s Open Digital Architecture as a foundation for modular, cloud-based, AI-based digital platforms.
George Glass, Chief Technology Officer at TM Forum says, “as the industry looks to unlock the potential of cloud-native approaches to software and agile ways of working, the benefits of being part of Open Digital Architecture have never been more profound. If we move together as an industry, with a set of standards and processes that are universal, we will create the kind of business agility which unlocks new growth and increases value for the whole ecosystem”.
"Great digital engagement for CSPs is all about putting information and offers in front of their customer in a personalized and intentional way", said AwareX Chief Operating Officer Chris Burton, "This can only be achieved by leveraging Open APIs across the CSP’s IT stack, facilitating seamless access to the products, services, and information end users want. The AwareX Digital Customer Engagement Suite’s architecture is completely aligned with Open APIs and ODA, so this is a natural commitment for us.".
AwareX is transforming the way Service Providers engage with their customers. Through the only cloud-native Digital Customer Engagement Suite designed for the communication industry, AwareX enables communication service providers to offer consistent, personalized, and intentional experiences to their customers via their channel of choice – resulting in improved retention, lower cost of support, and increased add-on revenue. Visit www.awarex.com to learn more.