Upgrades to Agora
Software Updates. AwareX shall work with the Customer to select which feature(s) from AwareX’s most recently available and released version of Agora to include in a potential Upgrade Enablement. The selected feature(s) available for an Upgrade Enablement is defined in AwareX’s product management system. A Fee will be payable for the services required to effect the Upgrade Enablement. AwareX continuously provides enhanced or additional capabilities and/or bug fixes within Agora. AwareX shall provide notice to Customer of the availability of new Agora versions, and Customer will make reasonable efforts to review and approve the Enablement Upgrade. AwareX shall, promptly on receiving such consent in the form of an Order Form/Statement of Work for services related to the Enablement Upgrade, and at no additional software charge to Customer, perform the Upgrade Enablement. AwareX shall also offer to Customer assistance for other requested Customer specific services at AwareX’s then applicable services rates. AwareX reserves the right to provide Upgrade Enablements for only specific versions of Agora it deems appropriate, and that changes made in Upgrade Enablements may not be applied to all previously released versions of the Software. AwareX shall have no liability for, or any obligations due to, any changes in Customer’s hardware, systems, Backend Connections or other software that may be necessary to use or access new versions of Agora. AwareX will provide support only for the most current and immediately preceding Upgrade versions of the Software, provided that AwareX shall support any Upgrade released during the prior 12 months.Software Environment Updates. AwareX shall use all reasonable efforts to furnish Customer with new releases of Agora that are required by changes to the Customer equipment, products and the Customer operating environments, subject to the terms of Exhibit B. AwareX agrees that such new Updates will be available to Customer for evaluation and acceptance after a period of time following the introduction of the new operating environments or changes to Customer hardware. Such reasonable period shall take into account the extent of the changes in the new operating environment.
Software Repository. AwareX is responsible for maintaining copies any Updates, and related documentation, for Customer.
Applicability. Maintenance is available to Customers with current paid up accounts only.
