Leadership

Michael Matthews

Michael Matthews

Founder and CEO

Michael is passionate about using technology to anticipate and assist humanity (rather than the reverse). Spurred on by a profound disappointment in the effectiveness of many of today’s customer service systems, Michael has long been a pioneer in creating and evangelizing the category of Customer Experience Management.

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Jesse Brouhard

Jesse Brouhard

CTO

Jesse creates competitive advantage through effective and innovative use of technology; designing and bringing to market robust, scalable, industrial strength systems which enable simple, secure and effective customer service journeys. Jesse had an unmatched track record in financial services and consumer retail, before initiating the pre-cursor to AwareX at MobileAware.

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Armin Gebauer

Armin Gebauer

Head of Business Development

Armin is the emotional center of the AwareX offering, originally evangelizing early customer adoption and now accelerating the reach of AwareX through business, technology and channel partnerships. Armin got the ball rolling as CEO of MobileAware.

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Paul O’Callaghan

Paul O’Callaghan

Head of Sales

Paul brings commercial maturity, predictability and professionalism to our customer relationships from his experience in B2B software and services offerings, with very specific prior customer service industry experience as CEO of Jacada.

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Kevin Johnson

Kevin Johnson

Head of Finance

Kevin personifies the intersection of financial discipline, the telecom industry, and the software-as-a-service business. His stints at Starent, Cisco and Imprivata have positioned him as the ideal person to help us scale the company.

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Satish Gopalakrishnan

Satish Gopalakrishnan

Head of Engineering

Satish leads our teams of super-smart and creative product developers, spanning the disciplines of UX design, mobile software, cloud-based data connectors, micro-services, big-data analytics and iPaaS, resulting in a constantly expanding portfolio of new customer journeys to delight the consumers of our customers.

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Mike Nicastro

Mike Nicastro

Head of Quality

Mike operationalizes the company, leading our quality and resource management, enabling us to meet the goals and exceed the expectations of our customers, suppliers and employees. Mike and his extended team have a long history working together, infusing a make-things-happen spirit into the company culture.

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Aubrey Cheung

Aubrey Cheung

Head of Solutions Consulting

Aubrey and his team assist our customers to plan the most appropriate go-to-market deployments of our available customer journeys, matching business objectives with technology reality to find the right pace to put the best self-care apps into the hands of consumers.

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Héctor González

Héctor González

Head of Customer Delivery

Hector leads our team of Customer Success Managers, enabling our customers to rapidly and regularly deploy new functionality to their consumers to achieve greater consumer satisfaction and progressively lower total cost of ownership. Hector understands issues from both sides of the equation, having served within the communications service provider industry as a customer in companies such as Comcast and as a vendor in companies such as Convergys.

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