Who is AwareX?

AwareX is the SaaS platform which enables your customers to connect with you on their terms. Transforming the service provider engagement experience for consumers and enterprises. Delivering happier customers, lowering transformation cost and risk while increasing revenue.

Our company believes that contextual awareness is critical to providing the best consumer digital engagement. Service Providers are able to identify, offer and deploy relevant new services to consumer segments. Our platform can then deliver a multi-pronged engagement: Self-service, new product selection and payment, push notifications within an app, links to specific promotions or directions to the nearest store location.

This closed loop interaction not only presents data in a meaningful and actionable way for a consumer but helps service providers maximize overall wallet share.

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AwareX products deliver total digital engagement

Why AwareX?

  • AwareX Delivers Digital Experience that customers want and service providers need. Able to pre-empt issues, answer questions and resolve challenges faster.

  • AwareX lets you deliver an uninterrupted front-end customer experience before, during and after your back-end digital overhaul. Integrating with any and multiple back-end systems. Rethinking Digital Transformation to deliver a single view of you as an enterprise.

  • AwareX gives you the insights and context you need to put the right products in front of the right customers at the right time to Enable Revenue and Service growth.

Product Features

AwareX is a carrier grade SaaS product, delivered from the public cloud offering assured 365 day, 24 hour customer engagement for a wide range of optimized customer journeys.

Service

Service Types

Mobile Pre-Paid, Mobile Post-Paid, Mobile Hybrid, Fixed Line, Internet, TV, VOD, Cable

Digital-Clients

Digital Clients

Native Android, Native iOS, Responsive Web, Voice, Facebook, SMS bots

Platform

Platform

Real time context aware microservices integration, Secure data transfer & transform, Content management, Analytics, Marketing, Operational monitoring

How does AwareX deliver?

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How does AwareX deliver?

Our approach is different…we think consumer first. We provide a rapidly deployable solution that works with any and multiple back-end systems; we are carrier grade in terms of scalability, security, performance, manageability and functionality.

We are fast to market and provide a low total cost of ownership. We are a digital engagement platform; we use fully cloud-native deployments to enable transformation of traditional consumer and B2B engagement; consumers choose native iOS and Android apps, chat-bots, voice assistants or web-based elements.

What Our Customers Say

“My Flow self-care enables much faster resolution of service interruption while reducing calls to our call center. Overall it improves efficiency and enhances the customer experience.”

Alvin Stokes
Senior VP, Customer Experience, Cable & Wireless

“With the quick launch of the My DigiGo app we not only delivered on our promise to reach our customers on their channel of choice but also on our commitment to deliver the latest technology and product offerings to our service subscribers.”

Rochus Schreiber
CEO, Digi