Through our cloud-native AgoraTM SaaS platform we deliver the digital experiences that subscribers demand and service providers must offer. The result is happier customers, lower cost-to-serve, and increased retention and up-sell.
Speed: With over 300 pre-configured customer journeys as well as support for all common digital clients and backend CSP systems, AwareX can deliver world-class digital experiences to your customer in under 90 days.
Highest Value Platform: In addition to integrating Digital Clients to your backend systems, our AgoraTM platform provides advanced analytics, payment processing, credit checks, eKYC, and other functions that enable you to offer differentiated service levels to your customers.
CSP-Focused: We speak CSP fluently, and understand the complexities of interfacing with multiple BSS, OSS, CRM, Content Management, Field Service Management systems. For multinational operators, our platform supports multiple brands across multiple channels.
“My Flow self-care enables much faster resolution of service interruption while reducing calls to our call center. Overall it improves efficiency and enhances the customer experience.”
“With the quick launch of the My DigiGo app we not only delivered on our promise to reach our customers on their channel of choice but also on our commitment to deliver the latest technology and product offerings to our service subscribers.”
"DST are on a major digital transformation journey and it has been a pleasure to have partnered for the past 2 years with AwareX to provide a native cloud-based platform and digital channels to deliver digital services to our customer base both mobile and fixed".
