Belize Telemedia Limited delivers Digital Customer Self-Care mobile application in record time.
My DigiGo App Provides All in One Solution Enabling Account Self Servicing, Customer Service Interactions and Promotional Opportunities at Any Time
Boston, MA – May 29, 2018 AwareX today announced the launch of the My DigiGo mobile application on behalf of Belize Telemedia Limited (BTL). This comprehensive mobile application provides support for all self-service needs for DigiCell PrePaid customers. With the My DigiGo app customers are able to: manage their account, chat live with customer support, access account balance, recharge credit and take advantage of exclusive DigiCell promotions. This initiative – from first planning meeting to commercial launch - was completed in less than two months.
“With the quick launch of the My DigiGo app, we not only delivered on our promise to reach our customers on their channel of choice”, said Rochus Schreiber, CEO of Belize Telemedia Limited, “but also on our commitment to deliver the latest technology and product offerings to our service subscribers.”
“Customers demand intuitive and real-time support experiences, and organizations that don’t provide these will be at a great disadvantage,” said Michael Matthews CEO at AwareX. “AwareX’s cloud-based product enables BTL to provide a better, iterative digital experience on the go.”
Self-care solutions are transforming the way communication service providers deliver value, engage with their customers and create new revenue streams. The My DigiGo app will continue to build additional journeys and features in the upcoming months to support BTL’s mobile PostPaid and fixed internet customers to support the digital expansion in Belize.
AwareX is a Boston-based software company that enables service providers to quickly achieve total digital engagement with its self- care product suite. With millions of active global users, AwareX customers achieve more profitable consumer engagement by reducing cost of support, increasing add-on revenue and driving greater customer satisfaction.
Belize Telemedia Limited
Belize Telemedia Limited owns and operates an extensive telecommunications network throughout the country of Belize encompassing landline, mobile, and broadband services.