Rapid marketing updates and the ability to be agile in the market relies upon rapid changes and updates in the digital OmniClient system. The ability to do this without any additional cost and within the Operators own resources are key requirements.

The awareX product is built from the ground up with configurability as a core principle. Working with different service providers globally who have varying business processes, backend systems, customer and digital maturity has given us a great understanding of how a configurable self service solution should function. 

AwareX provides the following mechanisms to configure the product:

Content Management System (CMS) Platform, which provides dynamic content to the mobile apps and web app

Configuration, Dress and Localisation options on the mobile app

Configuration driven by the Integration Platform

 

 

The awareX solution includes a Content Management System (CMS) as part of the digital Omni-Client Suite. The CMS drives content in the mobile app (Native iOS and Android) and customer service website and can be used by CSPs to change content without needing any software releases

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