Consumer expectations are rapidly changing, and what they want from you is a personalized and contextual customer experience. An engaging experience that is low effort, frictionless, and makes them feel appreciated.
Highly engaged customers buy more, promote more, and demonstrate more loyalty resulting in your revenue growth and increased profitability. You must take the customer engagement challenge head-on and provide the consumer with an unparalleled experience that is truly differentiated.
Create awesome digital moments for the customer that are persona-based and tailored for the individual consumer, household/family, and specialty segments such as GenZ/Youth and multi-lingual markets. Seamlessly deliver higher engagement and a personalized experience through the customers mobile, web, chat, voice, and social media digital touchpoints of choice.
Visually engaging UX with configurable care, commerce and inquiry customer experiences provide for an intuitive and consistent customer engagement journey across single, hybrid and multi-play pre/post-paid mobile, fixed line, broadband, and video product and services. Dynamic content individualizes one-to-one interactions based on your multi-faceted segments and criteria to personalize communications, upsell add-ons and offer recommendations that delivers the best outcomes for the customer and you.
Increase revenue generation and customer lifetime value through results-driven transformational experiences
Positively impact brand loyalty and advocacy with personalized and situational aware experiences
Rapid time to market launch with AgoraTM’sCustomer Digital Engagement Platform Consumer Personas in months not years
Reduced dependency on IT