Boston, MA – August 2, 2019 AwareX today announced the launch of the myTbaytel App on behalf of Tbaytel. This new mobile application provides support for self-service needs for Mobility, Internet, TV, Home Phone and Security subscribers, who will now be able to use the app to view their Mobility data usage, manage their account, view/pay their bills, and locate their nearest authorized dealer location. The application also offers added support functionality, which allows users to set bill payment reminders and access frequently asked questions.
“At Tbaytel, we are committed to providing an exceptional customer experience throughout every level of our organization, and we know that this requires constant evolution of the solutions we offer to serve our customers” said Kathleen Jones, VP Sales, Marketing & Communication. “We have provided an online option for self-service for years through Tbaytel’s corporate website and now, with the introduction of the myTbaytel App, we are thrilled to be taking a significant step forward in empowering further digital self-sufficiency while ensuring that our customer care team remains well equipped to support our growing portfolio of products and services.”
“We recognize that a growing number of the world’s consumers prefer to use digital channels to engage with their most important service providers” said Michael Matthews, Founder and CEO at AwareX. “Our platform enables fast, effective and low-cost deployment of digital channels, which in turn helps reduce cost, increase satisfaction and drive up lifetime customer value.”
AwareX is revolutionizing the way communication service providers deliver value, engage with their customers and create new revenue streams. The myTbaytel App will continue to add features in the upcoming months to support its continued growth and business offerings.
AwareX is a Boston-based software company that is transforming the way Service Providers interact with customers. Digital Engagement apps, bots and portals powered-by-AwareX are currently supporting over 5 million users in 20 countries, enabling our service provider customers to achieve more profitable consumer engagement by reducing cost of support, increasing add-on revenue and driving greater customer satisfaction.
Tbaytel is dedicated to delivering telecommunication and entertainment solutions that ensure people, businesses and communities in northern Ontario have multiple points of access to the global communications highway. Tbaytel offers the region’s largest 4G HSPA cellular coverage area and a state-of-the-art LTE network with extensive products in many neighbourhoods that include wireless data and voice, Internet, home phone, security and TV. With over a century of contributing to the quality of life, infrastructure and economic health of the north, Tbaytel’s understanding and commitment to northern Ontario is unparalleled. www.tbaytel.net