Alex Hawker

Alex Hawker
ex CEO, Board advisor, EVP & GM and yet I still manage to fall off my bike! Nokia, Hewlett-Packard, Amdocs, AsiaInfo and always Telecoms digital BSS transformation
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Recent Posts

Have you had a chat with the awareX Voice Assistant?

Posted on Sep 17, 2018 4:45:00 PM by Alex Hawker | Self-Service, voice assistant

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I have, and it blew my mind.

We showed it publicly at the TMF’s digital transformation world in early 2018 in a ‘Catalyst project’ sponsored by Orange.

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Mobile Advertising & Customer Service; How to expose the Value.

Posted on Jul 2, 2018 1:37:46 PM by Alex Hawker | Self-Service, Mobile App

Smart Phone with Money. Mobile Payment Concept.Mobile customer self-service apps represent incredible value for money in reaching your customers but are comparatively under-utilized for revenue up-sell leaving value un-crystallized as marketeers miss the opportunity and focus instead on generic mobile advertising.

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