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CSP Solutions In Action: What Digital Employee Engagement Looks Like

Posted on May 23, 2024 1:59:13 PM by Michael Matthews

A smart, effective B2B2E platform can turn every interaction into a value-adding service opportunity to build longer, more meaningful and profitable relationships. But just what does such a digital engagement solution look like in action? How does it work in practice?

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B2B2E for Telecom Providers: What’s The Deal?

Posted on May 20, 2024 11:29:13 AM by Michael Matthews

B2B2E, which stands for Business-to-Business-to-Employee, is an emerging model that telecom providers are increasingly adopting as part of their service offerings. This model extends beyond the traditional B2B (Business-to-Business) services by not only serving the needs of a business client but also extending services directly to the employees of that client. It's a strategic approach that Communication Service Providers (CSPs) can use to deepen their relationships with corporate clients, enhance their service value, and expand their revenue streams. Let’s unpack how B2B2E developed, and why it's so important for today’s telecom to take advantage of. 

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2023, a Year of Engagement and Planning for Continued Growth

Posted on Dec 21, 2023 1:35:46 PM by AwareX | awareX

At our core, AwareX is an engagement platform based on the philosophy that technology should be used to anticipate and assist humans, not the other way around! 2023 has proven to be quite an engaging year and here are some highlights below: 

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AwareX Leads Catalyst Project and Conversation on Customer Lifetime Value at Digital Transformation World

Posted on Nov 6, 2023 9:51:09 AM by AwareX | digital transformation, TMF, digital customer engagement


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How to Create a Customer-Centric Culture in Your Business

Posted on Nov 10, 2022 10:00:00 AM by Alex Hawker

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Making the Smart Call: Why You Need to Retire Your Call Center

Posted on Oct 27, 2022 11:00:00 AM by Alex Hawker

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Upping Your Game - Customer Service in the Digital Age

Posted on Oct 13, 2022 11:00:00 AM by Andy Youe

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How to Drive Engagement Across the Customer Lifecycle

Posted on Sep 29, 2022 11:29:21 AM by Michelle Nowak

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Building a Unified Customer Profile - Here's How to Do It

Posted on Sep 8, 2022 10:00:00 AM by Alex Hawker

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GenNext - How to Win Generation Z Customers

Posted on Aug 15, 2022 1:39:35 PM by Robin Langdon

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